Room Key gives you access to low Loyalty Member Rates for thousands of hotels across more than 60 of the world’s largest hotel chains – all in one place. These Loyalty Rates are typically reserved for members of the hotel’s loyalty program and available mainly on the hotel’s own website. Now Room Key is the only travel site where customers can shop and compare Loyalty Rates across so many hotel chains all in one place.
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Our goal at Room Key is to make finding low hotel rates as easy as possible, because we know shopping hotel options can be confusing and time consuming. We’ve done our best to compile a few short questions and answers to show you how we do it. If you don’t find the answers you’re looking for, just email us at firstname.lastname@example.org
Q: How can Room Key offer more Loyalty Member Rates than other travel sites?
A: Other travel sites generally charge hotels a hefty commission when selling their rooms, but because of Room Key’s attractive commission structure, Room Key users get direct access to lower-priced hotel rooms.
Q: Will Room Key have the hotel I’m looking for?
A: Room Key partners with over 60 of the world’s largest and most well-known hotel chains offering 45,000 hotels in 150 countries and more than 6,500 locations around the world.
Q: What are the advantages of booking with Room Key?
A: Room Key is now the only travel site where customers can shop and compare Loyalty Member Rates for more than 60 of the world’s largest and most well-known hotel chains all in one place. Reservations initiated through Room Key are booked directly through the hotel websites and therefore carry all of the loyalty program benefits, hotel perks and peace of mind that customers expect when booking directly with the hotel.
Q: How do I change or cancel my hotel reservation?
A: When you book a hotel directly through one of our hotel partners, and you need to cancel or change your reservation in any way, you simply contact the hotel with which you booked, either by logging in to their website, or calling the customer service number listed on their website. The hotel will handle all of your needs directly.
Q: What does “estimated total” mean?
A: When you stay at a hotel, in addition to the nightly room rate, there are often additional charges, including things like local taxes and hotel fees — and it all varies by city and hotel location. Room Key calculates an estimated total daily cost of the room, inclusive of these taxes and fees. With the “estimated total,“ we do the budgeting math for you. Because this is an estimate, your total at checkout may vary slightly.
Q: Whom do I contact about a review of my hotel property?
A: Room Key obtains our hotel reviews directly from a third party, TripAdvisor. If you are an owner or employee of a business with a review displayed on Roomkey.com, and you have a question about that review, please contact TripAdvisor at www.tripadvisor.com. Once on the TripAdvisor site, you can use the links in their Help Center for further information.
Room Key delivers direct connections to hotels around the world through a customized hotel search and book experience that spans six continents, 150 countries, 6,567 cities and more than 60 well-known hotel chains.
Founded in 2012 by Choice Hotels International ( NYSE: CHH), Hilton Worldwide ( NYSE: HLT), Hyatt Hotels Corporation ( NYSE: H), InterContinental Hotels Group ( NYSE: IHG) (ADR's), Marriott International, Inc. ( NYSE: MAR) and Wyndham Hotel Group, part of the Wyndham Worldwide Corporation ( NYSE: WYN), or their respective affiliates, Room Key gives customers access to low hotel prices and all of the loyalty program perks and peace of mind that guests expect when booking directly with the hotels where they stay.